As we support converting many different file formats, there can be many reasons explaining why the conversion failed. The most common reason would be that the file you submitted is password protected or that we don’t support converting that file format yet. In most cases we can tell why the conversion failed and this reason will be displayed next to the file on your My Converted Files page. If you think the file should have converted, please let us know by using our contact form and we can further investigate why the file did not convert.
Posted in: File Conversion