- Click on a question to see its answer; clicking again will hide the answer.
- You can also use Search FAQs to search all of the FAQs at once.
- If you do not see your question here, you can always ask us using our contact form.
|Supported Input File Types|
|Adobe PDF Documents (*.pdf)|
|AutoCAD Drawings (*.dwg)|
|Design Review Drawings (*.dwf,*.dwfx)|
|Image files(*.bmp, *.gif, *.jpg, *.jpeg, *.png, *.tif, and many more)|
|Microsoft Excel (*.xls, *.xlsx, *.xlsm, *.xls, *.xlt, *.xltx, *.xltm, *.xlsb)|
|Microsoft PowerPoint (*.ls, *.xlsx, *.xlsm, *.xls, *.xlsb)|
|Microsoft Outlook(*.oft, *.msg, *.vcf, *.vcs, *.ics)|
|Microsoft Visio(*.vsd, *.vdx, *.vsdx)|
|Microsoft Word(*.doc, *.docx, *.docm, *.dot, *.dotx, *.dotm )|
|Microsoft XPS(*.xps, *.oxps)|
|Postscript files(*.ps, *.eps)|
|Text files(*.txt, *.log, *.xml)|
|Web files(*.htm, *.html, *.mht)|
|Many other files types are supported.|
|Supported Output Types|
|Adobe PDF Documents (*.pdf)|
|TIFF Images (*.tif, *.tiff)|
|JPEG Images (*.jpg,*.jpeg|
|PNG Images (*.png)|
|GIF Images (*.gif)|
|BMP Images (*.bmp)|
After submitting your file you can see the progress of any current conversion or combine in the My Converted Files table on the same page, or by going to the My Converted Files page. You must be logged in to your ConvertMyFiles.com account in order to see your list of files and to download your new file.
When the conversion or combine has finished successfully, the file will have the status of Converted or Combined and a download link will be available next to the submitted file. If the file could not be converted or combined it will have a status of ERROR and any error information as to why it failed to convert will be listed. A notification email is also sent to the email address entered on the submission form when the conversion or combine is complete.
|ConvertMyFiles.com Account Type||Files Kept For|
If your file converted but the text in the file is garbled or looks different from the original document, the problem is usually due to a missing font. You may see this if your document uses custom fonts that you have purchased, or you have on your computer from another software program. You can resolve this by doing one or more of the following:
- Change the font used in your document to a common font
- Embed the font used into your document. This can be done with PDF files, and also newer versions of Microsoft Word and PowerPoint.
Accounts and Subscriptions
Yes, you do need to create an account with ConvertMyFiles.com in order to convert files. It only takes minutes to register and you have a choice of accounts to meet your conversion needs.
A Copper or Bronze membership is a good starting point when you only have a few documents to convert, or just want to try us out.
A Silver or Gold subscription will give you higher priority conversions, more conversions per month, larger upload sizes and will store your converted files longer.
See the Subscription Options page for full details.
A non-recurring ConvertMyFiles.com subscription can be easily upgraded from the Manage My Subscription page. After you have selected your upgrade option, and chosen whether or not to auto-renew your subscription each month, you will then be taken to PayPal to complete the payment transaction. Once you have completed the transaction the upgrade will take effect immediately.Upgrading a Recurring Subscription
If you have a recurring subscription, you will first need to cancel your current subscription, and then select the new subscription. You can cancel your current subscription by going to the Edit Profile page and clicking on the Cancel your subscription link. This will automatically contact PayPal and cancel the approved payments for your current ConvertMyFiles.com subscription.
Once the payments have been cancelled, use the Renew your subscription link on the Edit Profile page to return to the Manage My Subscription page to choose a new subscription. Once you have selected your new subscription, and chosen whether or not to auto-renew your subscription each month, you will then be taken to PayPal to complete the payment transaction. Once you have completed the transaction the upgrade will take effect immediately.